How can we help?

person_addCreate and activate your PlayMB accountCreate one free account for the website and mobile app.expand_more

devicesWeb & mobile

1. On the website, open Log in and then Join PlayMB. In the app, open the sign-in screen and choose Create Account.
2. Enter your name, email address, and a password.
3. Enter the activation code sent to your email. Check spam or request a new code if it does not arrive.

lightbulbUse the same email on every device so purchases and Stars stay attached to one account.

loginSign in, reset your password, or sign outManage access to your account safely on web and mobile.expand_more

devicesWeb & mobile

1. Sign in with the email address used to create your account.
2. If you forgot your password, choose Forgot Your Password? on the sign-in screen.
3. On the website, use Sign out in your account. In the app, open Account › Menu › Sign out.
4. In the app, Delete account currently removes the saved account session from that device. Contact PlayMB support to request complete data deletion.

translateChange the languageUse PlayMB in English or French and keep your choice.expand_more

devicesWeb & mobile

1. On the website, choose 🇫🇷 FR or 🇺🇸 EN in the header. Your choice is saved for later visits.
2. In the app, open Account › Menu › Language.
3. On a first website visit, PlayMB follows the browser’s primary language. English is used when that language is neither French nor English.

searchFind albums, tracks, and artistsBrowse the catalogue or search for the music you want.expand_more

devicesWeb & mobile

1. Use Home to see featured releases and tracks to discover.
2. Open Music to browse the full catalogue, or Artists to meet the creators.
3. Use the website search or the search icon in the app’s Discover tab.

play_circleListen to track previewsPreview music before deciding what to support.expand_more

devicesWeb & mobile

1. Press the play icon beside a track on Home, Music, or an album page.
2. Previews play for up to 40 seconds. On the Music page, the next track preview starts automatically when one ends.
3. Use the mini player to pause, resume, or open the expanded player. Playback stops after the final preview in the list.

shopping_bagSupport individual tracks with the music cartBuild one cart with tracks from the same or different albums.expand_more

devicesWebsite

1. On an album page, choose Buy $1 beside a track. If you are signed out, PlayMB asks you to log in.
2. Add up to five tracks. They may come from different projects or albums.
3. Open the cart in the header to preview tracks, remove an item, and review the total.
4. Choose Checkout. After payment confirmation, every track is added separately to your account.

lightbulbThe cart appears in the header only while it contains at least one track.

paymentsSupport a complete album on the websitePay by card or an available regional mobile-money option.expand_more

devicesWebsite

1. Open the album and choose the Support button.
2. Sign in so the listening ticket can be attached to your account.
3. Choose card payment. In the DRC or supported regions, Airtel Money, M-PESA, or Orange Money may also be offered.
4. Wait for the confirmation page before closing the window. Manually submitted mobile payments may remain pending while they are verified.

phone_iphonePay with manually verified Mobile MoneySubmit an Airtel Money transaction ID for verification by the PlayMB team.expand_more

devicesWebsite · DRC

1. Add an album or tracks to your cart, sign in, and continue to checkout.
2. On the payment page, open Other payment methods. This manual option is intended for Airtel Money deposits to the DRC.
3. Send the exact order amount to the DRC Airtel Money number displayed on the payment page (currently 0999570541). Always verify the displayed number and amount before confirming the deposit.
4. Copy the transaction number or ID from your Airtel Money confirmation message. Enter it in the Transaction number field, compare it with the message once more, and choose Validate.
5. Your request remains pending while the PlayMB team manually verifies the payment. Once approved, you receive a confirmation email with access to your music and its download links.

lightbulbDo not submit the same ID twice or repeat a deposit that was already charged. Keep the confirmation message and check your email spam folder. PlayMB will never ask for your Mobile Money PIN.

starsBuy and use PlayMB Stars in the appOne Star supports one album and adds it to My Collection.expand_more

devicesMobile app

1. Open Account to see your available Stars, then choose Buy a Star.
2. Complete the purchase through the App Store or Google Play. Keep the app open while it finalizes.
3. Open an album in Discover and choose Add to My Collection. One Star is used after you confirm.
4. The supported album appears in My Collection and its tracks begin caching automatically.

lightbulbStars are consumable credits. Refresh your Stars from the account screen if a completed store purchase is not visible yet.

featured_seasonal_and_giftsGift an album from the mobile appUse one available Star to send an album to another listener.expand_more

devicesMobile app

1. Open the album you want to send and choose Gift this album.
2. Enter the recipient’s name and email address.
3. Confirm the gift. One Star is used and an acceptance link is sent to the recipient.
4. The recipient must accept the gift with the email address you entered.

collections_bookmarkFind the music you supportYour confirmed purchases stay connected to your PlayMB account.expand_more

devicesWeb & mobile

1. On the website, open My Collection to see albums, singles, tracks, and purchase history.
2. In the app, open My Collection. The app synchronizes confirmed listening tickets with your account.
3. If a purchase is pending, check Purchase history. It appears in the library after confirmation.

downloadDownload albums and tracks from the websiteDownload confirmed music from your account library.expand_more

devicesWebsite

1. Sign in and open My Collection.
2. Choose Download album to create a ZIP file for the collection, or use the download icon beside one track.
3. Keep the page open while the file is prepared. The download starts when the ZIP is ready.

lightbulbOnly confirmed purchases can be downloaded. Pending payments do not yet expose audio files.

offline_pinListen to supported music with limited connectivityThe mobile app caches your supported tracks in the background.expand_more

devicesMobile app

1. Open My Collection while online so the app can synchronize your library.
2. Keep the app open while tracks cache in the background. Streaming remains available if a cache write fails.
3. After a track is cached, the app automatically uses the local copy for playback.

picture_in_picture_altUse the mini and expanded web playerKeep one player available while moving between PlayMB pages.expand_more

devicesWebsite

1. Start a preview from Home or Music, or a full track from Music player.
2. Use the mini player to play, pause, change tracks, seek, or adjust volume.
3. Press the track information to open the expanded player and view the queue.
4. The same player is shared across pages using the PlayMB header. A full refresh restores saved state, but the browser may require a new user action before audio resumes.

queue_musicManage your music in the web playerSearch, filter, choose grid or list view, and manage the queue.expand_more

devicesWebsite

1. Open Music player from the sidebar.
2. Search for a track or artist, or filter your collection by artist and album.
3. Switch between the cover-art grid and compact list without changing your queue.
4. The current track remains visible in the list. Use the queue, shuffle, and repeat controls in the expanded player.

smartphoneUse favorites, playlists, and lyrics in the appOrganize supported tracks and control playback from the mobile player.expand_more

devicesMobile app

1. In My Collection, open an album or track list and press Play.
2. Use the heart icon to add or remove a track from Favorites.
3. Add tracks to the Playlist and use the bottom mini player to resume playback.
4. Open the full player and choose Lyrics when lyrics are available for that track.

pending_actionsA payment or purchase is still pendingUnderstand when music appears in your collection.expand_more

devicesWeb & mobile

1. On the website, check My Collection › Purchase history. A manually submitted payment remains pending until it is verified.
2. In the app, open Account and refresh tickets or Stars after a store purchase.
3. Do not immediately repeat a payment that was already charged. Keep the payment reference or transaction ID.
4. If the status does not change, contact PlayMB with your email, reference, and payment method—never send a password or secret code.

volume_offAudio does not play or has no soundCheck the common causes before retrying playback.expand_more

devicesWeb & mobile

1. Check both player and device volume, then disable silent mode or an unintended Bluetooth output.
2. Press Play once. Browsers may block automatic audio resume after a refresh.
3. Confirm your internet connection for previews or tracks that have not been cached yet.
4. Close and reopen the player. If only one track fails, note its title and album before contacting support.

sync_problemSupported music is missing from your libraryReconnect the correct account and refresh its confirmed purchases.expand_more

devicesWeb & mobile

1. Make sure you are using the same email address used for the purchase or gift acceptance.
2. On the website, reload My Collection. In the app, open Account and return to My Collection to trigger synchronization.
3. Check purchase history: a pending ticket does not yet appear among confirmed downloads.
4. If the ticket is confirmed but still missing, contact support with its reference.